Terms of service

OVERVIEW

Refund & Exchange Policy

At Candle Cadence, customer satisfaction is our priority. If you receive an incorrect, damaged, or defective item, we are committed to providing a fair resolution process.

Exchange & Refund Eligibility

Customers may request an exchange or refund in the following cases:

Wrong item received
Product arrived damaged or broken
Defective or non-working product

In most situations, an exchange will be arranged. A refund may be considered if:

The replacement product is unavailable
The issue cannot be resolved through exchange
The case qualifies for refund approval after review

How to Submit a Claim

To report a damaged, broken, or incorrect item, customers must submit a support ticket through the official support portal:

HHC Support Center

Claim Process:

Click on Create Ticket
Select Order After Delivery
Choose the relevant issue category
Fill in the required order details accurately
Upload clear video/photo proof
Submit the ticket

Required Proof

Video proof is mandatory for all claims
Claims without proper evidence may not be accepted

Claim Time Limit

All claims must be submitted within 48 hours of parcel delivery.

Return Address

Customers should not return products without approval. If a return is required, the official return address and instructions will be provided by the support team after claim verification.

Non-Refundable Situations

Refunds or exchanges are not applicable for:

Change of mind
Personal dislike of the product
Minor color or design variations caused by screen settings or lighting

Important Note

All refund and exchange requests are subject to approval after review. Candle Cadence reserves the right to approve or reject claims based on the provided evidence and supplier policy conditions.

Terms of Service

Welcome to Candle Cadence. Throughout the site, the terms “we”, “us” and “our” refer to Candle Cadence. By accessing our website and purchasing from our store, you agree to the following Terms of Service.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or region or have permission from a parent or guardian to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to display our products accurately. However, actual product colors or appearance may vary slightly depending on screen settings and lighting conditions.

All product descriptions, prices, and availability are subject to change without notice.

3. Orders & Payments

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the payment method provided
Orders may be canceled or refused at our discretion

Once an order is confirmed, cancellation may not always be possible.

4. Shipping & Delivery

Delivery times are estimated and may vary due to courier delays or circumstances beyond our control.

We are not responsible for delays caused by shipping companies, weather conditions, or customs clearance.

5. Refunds & Exchanges

Refunds or exchanges are only applicable for:

Wrong item received
Damaged or broken products
Defective items

Customers must submit claims within 48 hours of delivery with proper video proof.

To launch a complaint ticket, visit:

HHC Support Center

Claim Process

Click on “Create Ticket”
Select “Order After Delivery”
Choose the relevant issue
Fill in the required information
Upload video/photo proof
Submit the ticket

Products should not be returned without approval. Return instructions will be provided after claim verification.

We do not offer refunds for:

Change of mind
Personal dislike of the product
Minor color differences due to screen settings

6. Intellectual Property

All content on this website including logos, text, images, graphics, and product descriptions are the property of Candle Cadence and may not be copied or used without permission.